pak789 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pak789 ("we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals who visit, register on, or use the pak789 online casino and sports betting platform accessible at pak789.org ("the Platform").

pak789 is operated under an international gaming licence. As part of our licensing obligations, we are required to maintain robust data protection practices consistent with international standards, including appropriate controls over personal data collected from our players.

This Policy applies to all personal data collected through the Platform, our mobile experience, customer support channels, email communications, and any other services provided by pak789. By registering an Account or continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood how we handle your personal data.

If you are a Pakistani user accessing pak789 from Karachi, Lahore, Islamabad, Faisalabad, or any other part of Pakistan, this Policy applies to you in full. pak789 is specifically designed to serve Pakistani players, and our data practices reflect the particular payment methods, identity verification requirements, and regulatory context relevant to our Pakistani user base.

2. Data Controller

For the purposes of this Privacy Policy, pak789 acts as the data controller — meaning we are the entity that determines the purposes and means by which your personal data is processed. Where pak789 engages third-party service providers to process data on its behalf (for example, payment processors or game providers), those third parties act as data processors under pak789's instructions and are bound by appropriate data processing agreements.

If you have any questions about how your personal data is handled, or wish to exercise any of your rights described in Section 10 of this Policy, you may contact pak789's data team via the customer support live chat available in your account dashboard, or by writing to the email address set out in Section 14 below.

3. Personal Data We Collect

3.1 Registration Data

When you create a pak789 Account, we collect the following information:

• Full legal name (as it appears on your CNIC or passport)
• Date of birth (to verify you are 21 years of age or older)
• Residential address (city, province, and postal code)
• Mobile number (Pakistani format accepted, e.g., 03xx-xxxxxxx)
• Email address
• Username and encrypted password
• Preferred language and currency (PKR)

3.2 Identity Verification (KYC) Data

To comply with our international gaming licence and AML obligations, we collect identity verification documents including:

• Copy of your Computerised National Identity Card (CNIC) — front and back
• Alternatively, a valid Pakistani passport or other government-issued photo ID
• Proof of address (utility bill, bank statement, or similar document dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of JazzCash or EasyPaisa account)
• Selfie or liveness verification photograph, where required

3.3 Financial and Transaction Data

When you deposit or withdraw funds, we record:

• Payment method type (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or Cash Over-Counter)
• Transaction reference numbers
• Deposit and withdrawal amounts in PKR
• Transaction timestamps and status
• Partial account details required by your payment provider for processing

3.4 Gaming and Betting Activity Data

We record a complete log of your gaming and betting activity on the Platform, including:

• Games played (Andar Bahar, cricket betting markets, slots, live casino, fishing games, etc.)
• Bets placed, bet amounts, and bet outcomes
• Session start and end times, and session duration
• Bonus offers viewed, claimed, and wagering progress
• Responsible gaming tool settings you have applied to your account

3.5 Technical and Device Data

When you access pak789, our servers automatically collect certain technical information:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Screen resolution and device language settings
• Referring URL and pages visited on pak789
• Session duration and click-path data

3.6 Communications Data

When you contact pak789 customer support or respond to communications from us, we retain:

• Live chat transcripts
• Email correspondence
• Support ticket details and resolution notes
• Feedback and complaint records

The table below summarises the categories of personal data we collect and the primary purpose for each:

4. How We Use Your Personal Data

pak789 uses the personal data it collects for the following specific purposes:

• Account management: Creating, maintaining, and administering your pak789 Account, including processing login requests and maintaining your account preferences.
• Identity verification: Verifying your identity and age in compliance with our licensing obligations and AML regulations. This includes processing CNIC documents or passport scans submitted during KYC.
• Payment processing: Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and other supported Pakistani payment methods.
• Game and service delivery: Delivering casino games, sports betting markets, fishing games, and all other platform features to your device in a secure and stable manner.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account takeovers, money laundering, and other security threats. Technical and device data is particularly important for this purpose.
• Responsible gaming: Monitoring your gaming patterns to identify potential indicators of problem gambling and to administer any responsible gaming tools you have activated on your account, including deposit limits, session limits, and self-exclusion.
• Customer support: Responding to your queries, resolving disputes, and handling complaints in a timely and fair manner.
• Legal and regulatory compliance: Fulfilling obligations under our international gaming licence, AML regulations, and any applicable law, including responding to requests from competent authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and content of the pak789 platform.
• Direct marketing: Sending you promotional communications about pak789 bonuses, new games, and offers — but only where you have consented to receive such communications and have not activated a responsible gaming restriction that precludes promotional contact.

5. Legal Basis for Processing

pak789 processes your personal data on the following legal bases, depending on the specific purpose:

• Performance of a contract: The majority of data processing on pak789 is necessary to fulfil our contractual obligations to you under the Terms and Conditions — including creating your Account, processing payments, and delivering games.
• Legal obligation: Certain processing activities — particularly KYC identity verification, AML transaction monitoring, and data retention — are required by our international gaming licence and applicable financial crime regulations.
• Legitimate interests: pak789 processes technical and device data for fraud prevention, platform security, and aggregate analytics on the basis of our legitimate interest in operating a secure and well-functioning gaming platform.
• Consent: Where we send you direct marketing communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw consent for marketing communications at any time by contacting support or using the unsubscribe link in any marketing email.

6. Data Sharing and Third Parties

pak789 does not sell your personal data. We share your personal data with third parties only in the following circumstances:

6.1 Payment Processors

To process your deposits and withdrawals, pak789 shares necessary transaction data with your chosen payment provider — such as JazzCash, EasyPaisa, HBL, or Meezan Bank. These providers process your payment data under their own privacy policies and are independently regulated financial service providers in Pakistan.

6.2 Game Providers

The casino games, live dealer tables, and slot games available on pak789 are powered by third-party game developers. These providers receive technical session data (such as player ID and bet amounts) to deliver game results and calculate payouts. Game providers do not receive your full personal profile or financial documents.

6.3 Identity Verification Services

pak789 may use third-party KYC technology providers to assist with document verification and liveness checks. These providers process your submitted identity documents under a data processing agreement with pak789 and are not permitted to use your data for any independent purpose.

6.4 Regulatory and Legal Authorities

pak789 is required to disclose personal data to its licensing authority, financial intelligence units, and law enforcement agencies when lawfully required to do so. pak789 will notify you of any such disclosure where legally permitted to do so.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pak789's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to confidentiality obligations and continued adherence to this Privacy Policy.

7. Cookies and Tracking Technologies

pak789 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help the Platform function correctly and allow us to understand how it is being used.

7.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in, security tokens, and cookies that store your language preference. These cannot be disabled without impairing core platform functionality.
• Performance cookies: Used to collect anonymised information about how players use the Platform — for example, which game categories are most popular and how long sessions typically last. This data is used solely to improve the Platform.
• Functional cookies: Used to remember your preferences, such as your preferred game view or deposit method, to deliver a more personalised experience on return visits.
• Responsible gaming cookies: Used to enforce session time limits and display responsible gaming reminders at appropriate intervals during play.

7.2 What We Do Not Do With Cookies

pak789 does not use third-party advertising cookies or tracking pixels that monitor your activity on other websites. We do not build advertising profiles based on your browsing behaviour outside the pak789 Platform.

7.3 Managing Cookies

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies will affect Platform functionality, including your ability to stay logged in. Most modern browsers — including Chrome, Firefox, Safari, and Edge — provide clear cookie management tools in their privacy or settings menus.

8. Data Retention

pak789 retains your personal data for as long as is necessary for the purpose for which it was collected, or as required by law or our licensing obligations. The following retention periods apply as a general guide:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Where data has been anonymised, it may be retained indefinitely for aggregate statistical purposes without further notice.

9. Data Security

pak789 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:

• TLS 1.3 encryption on all data transmitted between your device and pak789's servers.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and payment references.
• Bcrypt password hashing — your account password is never stored in plain text and cannot be recovered by pak789 staff.
• Two-Factor Authentication (2FA) available to all account holders — strongly recommended and configurable in your account security settings.
• IP-based anomaly detection to identify unusual login patterns and flag potential account takeover attempts in real time.
• Regular third-party security audits and penetration testing of the pak789 platform infrastructure.
• Strict internal access controls — pak789 staff access to player personal data is limited on a need-to-know basis and is subject to mandatory confidentiality obligations.

10. Your Data Rights

As a pak789 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat in your account dashboard or by email as described in Section 14:

• Right of Access: You have the right to request a copy of the personal data pak789 holds about you, along with information about how it is being used. We will respond to access requests within thirty (30) days.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For name or date-of-birth corrections, updated identity documents will be required.
• Right to Erasure: You may request that pak789 delete your personal data. Please note that this right is subject to our legal data retention obligations — data we are required to retain for licensing or AML purposes cannot be deleted on request, but will be deleted as soon as legally permissible.
• Right to Restriction: You may request that pak789 restrict the processing of your personal data in certain circumstances — for example, while a correction request is being reviewed.
• Right to Portability: You may request that pak789 provide you with a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object to processing of your personal data that is carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. We will review all objections and respond within thirty (30) days.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11. International Data Transfers

pak789 operates under an international gaming licence and uses technology infrastructure and service providers that may be located in jurisdictions outside Pakistan. As a result, your personal data may be transferred to, stored in, and processed in countries other than Pakistan.

Where such international transfers occur, pak789 ensures that appropriate safeguards are in place to protect your data. These safeguards include contractual data protection clauses between pak789 and its service providers, and selection of providers that operate to recognised international data protection standards.

By using the pak789 platform, you acknowledge that your data may be processed outside Pakistan in the circumstances described above.

12. Children's Privacy and the 21+ Requirement

pak789 is strictly an adults-only platform. Our minimum age requirement is twenty-one (21) years. We do not knowingly collect personal data from any person under the age of 21. If we discover, at any point, that an Account has been registered by or for a person under 21, we will immediately close the Account, forfeit any balance, and securely delete all associated personal data to the extent permitted by our legal retention obligations.

We strongly encourage all pak789 account holders to take steps to prevent minors from accessing their accounts or devices. This includes enabling device-level passcodes, logging out of the Platform when not in use, and considering the use of parental control software on shared or family devices.

13. Changes to This Privacy Policy

pak789 reserves the right to update this Privacy Policy at any time. Where changes are material — for example, changes to the types of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will provide advance notice by posting a prominent notice on the Platform and, where practicable, by sending an email notification to your registered address.

The effective date at the top of this Policy will always reflect the date of the most recent update. We encourage you to review this Policy periodically. The current version of this Policy is always available at pak789.org/privacy-policy.

Your continued use of the pak789 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the updated Policy, you should cease using the Platform and may request closure of your Account.

14. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pak789 holds about you, please contact us through the following channels:

pak789 aims to respond to all data-related enquiries within five (5) business days. For formal data subject access requests, the maximum response time is thirty (30) days from receipt of a valid, verified request. We may need to verify your identity before processing certain requests to protect against unauthorised data disclosure.